We have options to support you if you are experiencing financial hardship.
If you’re in financial difficulty and are finding it difficult to pay your premium, we can offer:
If you have a new or existing claim and are unable to pay the excess or claim contribution amount, you can apply for financial hardship support. Depending on your circumstances we may offer:
If you have made a natural disaster claim and need urgent financial support, let us know us about your situation. We may:
If you owe us a debt and are unable to pay, you can apply for financial hardship support. Depending on your circumstances we may:
These measures are also available if one of our debt collectors is already working with you. Ask for information about our financial hardship process.
If you’re going through financial hardship, please call us on 1300 00 CLUB (2582) to talk about your situation.
The National Debt Helpline is a not-for-profit service helping customers get back on track with their finances. They can connect you with professional financial counsellors who offer a free, independent and confidential service.