Get in touch with us as soon as possible by lodging your claim online or calling us on 1300 00 CLUB (2582), notifying us of the full details of any loss, damage, liability or injury that you are submitting a claim for. As soon as we hear from you, we can help you through the process of lodging a claim and provide you the next steps to get your boat back on the water.

When you lodge a claim, we ask for the following details to complete the lodgement:

• Policy Holder Details, including policy number, name and contact details
• What happened in the incident, including the location and date and time
• Details about the loss or damage being claimed
• Who was in control of the vessel at the time, and their date of birth
• Where is the vessel now
• Information about any other people, boats, vehicles or property involved
• Witness or Police report details
• Quotes and photos

After you lodge a claim we will:

• Acknowledge receipt, and your dedicated Claims Consultant will contact you to introduce themselves
• Request repair quotes and photos of all relevant damages for us to assess. At times we may request further information from you such as service records or proof of ownership. We may even appoint an assessor or other independent professional to assist. If we do this we’ll notify you.
• Proactively update you at least every 20 days on how your claim is progressing
• If you need a repairer, we have a service provider locator

Lodge a claim here

We will ask you for your policy number, so keep your Club Marine Membership card with you. This card is invaluable in obtaining help at the fastest possible speed, with a minimum of fuss.

Should you be in an accident that involves someone else, don’t forget that the police should be informed as soon as reasonably possible if someone is hurt. If the event occurred on the water, please also report the event as soon as reasonably possible to your relevant maritime authority (below). Taking note of the following information will help speed up the servicing of your claim:

• Date, time, location of the accident
• Name of the other skipper and the name of the owner of the other boat
• Name & type of the other boat
• Name & address of any injured persons
• Name of the other boat’s insurance company

Feel free to exchange this type of information but you should not admit fault. If you do, then we may be unable to defend the claim and protect you and we may reduce or refuse your claim to the extent we are prejudiced by your admission. If you think a witness might provide helpful support, record their name and contact details for future reference.

State Maritime Authorities

NSW: Roads & Maritime Services
VIC: Transport Safety VIC
WA: Department of Transport - Marine
QLD: Maritime Safety Queensland
NT: Boating, Fishing and Marine - Marine Safety
TAS: Marine and Safety Tasmania
SA: Government of South Australia

You are able to use your choice of repairer*. You can use our Service Provider Locator to view a list of service providers who may be able to assist you.

FIND A LOCAL REPAIRER

*subject to policy conditions, including our right to request an alternative in some circumstances

Unless we ask you to do something different, all claim information should be forwarded to our National Claims office.

If available, please include your claim number in the subject line.

Email claims@clubmarine.com.au 

If any of our services fail to meet your expectations, we invite you to talk to Club Marine first. Find out more about the Club Marine Dispute Resolution process.