National Relay Service
TTY users

TTY users Call 133 677 and then ask for 1300 00 CLUB (2582)

Speak and Listen users

Call 1300 555 727 and then ask for 1300 00 CLUB (2582)

Internet relay users

Connect to the NRS then ask for 1300 00 CLUB (2582)

Interpreter Service
If you would like to discuss your insurance needs in a language other than English, we have an interpreter service available in more than 160 languages. You can contact our interpreter service, Translating and Interpreting Service (TIS National) directly on 1300 045 844.
Alternatively, just ask our consultant for an interpreter in your preferred language when you call us on 1300 00 CLUB (2582) and they will arrange this for you where possible.

Support Person
If you need support from someone else such as a lawyer, consumer representative, interpreter, family member or friend, please let us know and we will work with you to accommodate your request.

Everyone is likely to experience vulnerability at some point in their lives. Illness, loss of income, and other things happen, and we’re committed to supporting you with flexibility, dignity and care.

Mental Health

We are committed to treating people with mental health conditions fairly, and have a program in place to drive and improve employee awareness and understanding of anti-discrimination laws regarding mental health.

Financial Hardship

If you’re having financial difficulty, we may be able to support you by fast-tracking a claim if you have an urgent financial need, payment options for your claims excess or other flexible options.

More information on financial hardship support

Family and Domestic Violence

If you’re experiencing family or domestic violence, we are here to support you with compassion, respect, flexibility and care.

Read our Family Violence Policy

For assistance, please call us on 1300 00 CLUB (2582) to confidentially discuss how we can help you.


Always call 000 if you or your family members are in immediate danger.


National 24-hour Domestic & Family Violence & Sexual Assault Line.

Phone: 1800 737 732


24/7 support, information and referral service for men with family and relationship issues.

Phone: 1300 78 99 78


24/7 counselling & referral service for people in a crisis situation.

Phone: 13 11 14

Beyond Blue

24/7 support to people experiencing anxiety or depression.

Phone: 1300 22 4636

National Debt Hotline

Financial counselling is a free, confidential service to assist people in financial difficulty.

Phone: 1800 007 007

National Association of Community Legal Centres

An independent not-for-profit community organisation that provides legal and related services to the public, focusing on the disadvantaged and people with special needs.

Support from your bank

Your bank may be able to help provide relief for your mortgage payments or provide other forms of relief.

Utility bills

If you’re finding it tough to pay your bills give your utility company a call because they may be able to assist.