TTY users Call 133 677 and then ask for 1300 00 CLUB (2582)Speak and Listen users
Call 1300 555 727 and then ask for 1300 00 CLUB (2582)Internet relay users
Connect to the NRS then ask for 1300 00 CLUB (2582)
Everyone is likely to experience vulnerability at some point in their lives. Illness, loss of income, and other things happen, and we’re committed to supporting you with flexibility, dignity and care.
We are committed to treating people with mental health conditions fairly, and have a program in place to drive and improve employee awareness and understanding of anti-discrimination laws regarding mental health.
If you’re having financial difficulty, we may be able to support you by fast-tracking a claim if you have an urgent financial need, payment options for your claims excess or other flexible options.More information on financial hardship support
If you’re experiencing family or domestic violence, we are here to support you with compassion, respect, flexibility and care.Read our Family Violence Policy
For assistance, please call us on 1300 00 CLUB (2582) to confidentially discuss how we can help you.
Always call 000 if you or your family members are in immediate danger.
National 24-hour Domestic & Family Violence & Sexual Assault Line.
Phone: 1800 737 732
24/7 support, information and referral service for men with family and relationship issues.
Phone: 1300 78 99 78
24/7 counselling & referral service for people in a crisis situation.
Phone: 13 11 14
24/7 support to people experiencing anxiety or depression.
Phone: 1300 22 4636
Financial counselling is a free, confidential service to assist people in financial difficulty.
Phone: 1800 007 007
An independent not-for-profit community organisation that provides legal and related services to the public, focusing on the disadvantaged and people with special needs.
Your bank may be able to help provide relief for your mortgage payments or provide other forms of relief.
If you’re finding it tough to pay your bills give your utility company a call because they may be able to assist.